Support

Carter Machinery is focused on helping our customers achieve their highest levels of success. In order for you to achieve that success, we are here to support you in every aspect of your business. We have a parts distribution network that allows you to get virtually any Cat® part the next day. If you are unable to make it during our business hours to drop off your equipment, then we have drop boxes available for you.

A Carter Cat employee looking through a filing cabinet

Drop Box

In addition to our network of store locations, Carter also provides drop boxes for convenient parts pick-up. With over 200 locations throughout Washington D.C., Maryland, Delaware, Virginia, and West Virginia, you can…

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A yellow Carter Cat Drop Box

Our Distribution Network

While we can’t stock every part on our shelves, our network ensures you’ll get what you need quickly. We use a dual hub system and nightly truck runs to shuttle parts…

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Carter Machinery trucks for its distribution network

Policies

To serve the best interests of all our customer, Carter Machinery Company, Inc. offers a parts return policy. This is in relation to current parts furnished from Carter Machinery stock, non-stock parts, which parts are non-returnable…

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A Carter Cat employee working on processing returns